Returns
Our policy lasts 14 days. You must contact us via email within 14 days of purchase and you will then have a further 14 days to return any product in which you are not satisfied with. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

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Additional non-returnable items:
o Downloadable software products.
o Some health and personal care items.

o Gift cards#
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at seedandsoulorganics@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at seedandsoulorganics@gmail.com and send your item to: Seed and Soul Organics LTD, T/A Seed and Soul, Holy ground, Dingle, Co.Kerry, V92 YH63

Shipping

Seed and Soul Organics LTD dispatches on all weekdays, we use An Post as our delivery provider for free shipping and An Post Express for tracked shipping to all Counties in the Republic of Ireland. We aim to have your order shipped to you within 2- 4 working days. We cannot be held liable for delays and/or missing items shipped with An Post. If there is a problem with your product or you are unsatisfied, please simply contact us here at Seed and Soul and we will always do everything we can to rectify this for you.

               
To return your product, you should mail your product to:Seed and Soul Organics LTD, T/A Seed and Soul, Holy ground, Dingle, Co.Kerry, V92 YH63

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.